According to the Financial Times “One-fifth of the UK workforce could be absent during “peak weeks” of the Coronavirus outbreak, according to the government’s “battle plan” for dealing with the virus. Measures such as school closures, a ban on mass gatherings and advice on working from home will be considered if the government moved from the “contain” to the “delay” stage of its plan.”

How would your business cope if your staff were advised to work from home or be quarantined? This may mean your business would be at best operating with only a skeleton staff or at worst dealing with full office closures. How could this impact your business, particularly if you rely on fully staffed call centres and IT service desks?

Business continuity plans

As businesses, we all have a business continuity plan, designed to keep business operations running, perhaps in another location or by using different processes. However, in the case of the Coronavirus outbreak, a business may not have the personnel available to ensure the plan can be put into operation.

Our service assurance

This is where MITSS can help with business continuity with our Service Assurance – ensuring that resources are available to deal with your user base to limit any potential impact to your business and IT services.

Service desk

MITSS can help you find a way to resource for any level of demand within your business by offering a guaranteed, fully staffed service desk capacity for every working day of the week, so we can deal with unplanned absences and unexpected incidents. We do this by reinforcing your service desk with our expert technicians, based within our own support centre.

At MITSS we have years of experience helping clients support their users in the most efficient and effective ways possible – which is why we will be able to help you and provide resourcing solutions in these times where business as usual is being threatened worldwide.

What is your business continuity (or battle) plan for the coming months? MITSS is available to consult with you on any areas of IT staffing and resourcing where you may need immediate help and advice.

If you are looking for a Managed IT Support Services specialist team call us on 0333 987 5292 or contact us via our website.