In today’s highly pressured business world everyone is looking for an instant response and time is of the essence more than ever. Live chat could be the answer for many customer service based businesses, including MSPs, giving service desk staff the ability to support their users by providing real time responses to issues and questions.

The benefits of live chat

  • Live chat is very convenient and easy to use for the end-user, it is easy to engage with the service desk staff and the wait time is generally short.

  • Queries can hopefully be answered relatively quickly, and users can continue to multi-task at their workstation whilst waiting for a solution.

  • Conversations can also be saved, which allows both sides to refer back to the conversation, if required, easily.

  • Live chat is comparatively cheap compared to phone and email support, and service desk staff can handle more than one query at a time if required.

Service desk staff will require training on the best practices of live chat, but once the training and systems are in place, it should prove invaluable in saving of both time and money.

If you are looking for a Managed IT Support Services specialist team call us on 0333 987 5292 or contact us via our website.